Delivery & Return

Free delivery available on all products . Choose a specific delivery date & time that suits you .

Delivery Options Overview

WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry to hear that your order hasn’t arrived yet! You can track your order using the tracking link provided in your confirmation email. If you’re unable to locate your tracking information or need further assistance, please contact our support team here. We’ll be happy to help!

Do you deliver on public holidays?

Yes, we do deliver on public holidays in most areas! However, delivery times may vary depending on the shipping provider and your location. Please refer to the estimated delivery date provided at checkout for more accurate information. If you have specific questions, feel free to contact our support team

Do I need to be there to sign for delivery?

No, you don’t need to be there to sign for delivery. Most of our packages are delivered without requiring a signature. If you’re not available at the time of delivery, the courier will leave the package in a safe place or follow the delivery instructions you’ve provided. For any concerns, please feel free to contact our support team